Frequently Asked Questions
Ordering
Q: How do I know which size to order?
A: Check our Size Guide page for detailed measurements. If you’re between sizes, we recommend going up.
Q: Can I cancel or modify my order?
A: Orders can be modified or cancelled within 2 hours of placing them. Please email support@shangqingm.com immediately.
Q: What currency are your prices in?
A: Prices are displayed in USD by default. You can switch currency using the selector in the top menu.
Payment
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express (via Stripe) and PayPal.
Q: Is my payment information secure?
A: Yes. All payments are processed through encrypted, PCI-compliant payment gateways. We never store your credit card information.
Shipping
Q: How long does shipping take?
A: Standard shipping takes 5-15 business days depending on your location. See our Shipping & Returns page for details.
Q: Do you ship internationally?
A: Yes! We ship to most countries worldwide.
Product Care
Q: How should I care for my swimwear?
A: Rinse in cold water after each use, hand wash with mild detergent, and lay flat to dry. Avoid wringing, bleach, and machine drying.
Q: Does your swimwear have UV protection?
A: Many of our products feature UPF 50+ fabric. Check individual product descriptions for UV ratings.